RAAR SERVICES & CONSULTANCY FZC
Terms and Conditions
Greetings from RAAR Services & Consultancy!
RAAR Service and Consultancy FZC (Company) is an online marketplace that connects users with qualified third-party service providers. These providers are registered with the appropriate licensing or regulatory authorities. Users can book services through the Platform. Service providers then deliver the services directly to the customers. Here, the Company functions as an intermediary and does not provide or perform any services directly.
Agreement
These terms and conditions (the "agreement") govern your use of the Company platform, including the website, mobile app, and any related products or services (collectively, the "Services"). This agreement creates a legally binding contract between you (the "User", "you", or "your") and Company.
User Authority
If you are entering into this agreement on behalf of a Company or other legal entity, you confirm you have the authority to bind that entity to this agreement. In such cases, "User," "you," or "“your" refers to that entity.
Acceptance
By accessing and using the services, you acknowledge that you have read, understood, and agree to be bound by the terms of this agreement. You further acknowledge that this agreement is a legally binding contract, even though it is electronic and not physically signed by you.
User Accounts
To access certain features or request services, account registration may be required. You agree to provide and maintain accurate, current, and complete information. You are responsible for your account credentials and all associated activity, and must notify the Company of any unauthorized access. The company reserves the right to suspend or terminate accounts for any reason, including breaches of defined terms.
Service Requests and Booking
When submitting a service request, you must provide accurate and complete details, including service type, location, preferred time, and instructions. The Company will make reasonable efforts to connect you with a suitable and available service provider, but availability is not guaranteed. Upon acceptance, you'll receive a confirmation forming the service agreement between you and the service provider. If required, cancellation or rescheduling will be communicated to you.
Service Delivery and Your Responsibilities
You are responsible for ensuring safe and appropriate access for the service provider to your premises at the scheduled time. Please prepare the service area as per any pre-service instructions and cooperate by providing necessary information or assistance for effective service completion. Depending on the service, your presence may be required.
Account Security and Responsibility
You are responsible for maintaining the security of your account and all activities conducted under it. The Company may review your account before granting access, but the Company is not obligated to do so. Providing false information may lead to account termination.
If you suspect unauthorized access or a security breach, you must notify us immediately. However, the Company shall not be held liable under any circumstances for any loss or damage arising from such incidents, regardless of whether we have been notified.
The company reserves the right to suspend, disable, or delete your account for violating this agreement or engaging in harmful behaviors. If your account is terminated for these reasons, you may not re-register. The Company may also block your email address and IP address to prevent future registration.
The Company prioritizes data security to protect sensitive information and ensure a secure environment.
Content Ownership and Usage
You retain ownership of all content you submit or create through our services. The company does not claim ownership of your data. However, you grant Company a limited license to access, use, and store your content solely to provide the services, information regarding Company’s services, promotion as well as in accordance with defined terms and conditions.
The Company reserves the right, but not the obligation, to remove any content that violates our terms of service or is considered harmful or objectionable. Additionally, the Company may share marketing or promotional content on the provided contact details.
By using Company services, you agree that your content complies with all applicable laws and regulations.
Billing and Payments
All fees and charges associated with your account will be in accordance with pricing policies, which may be subject to revision from time to time. However, a formal invoice will only be issued by the service provider. The company reserves the right to modify products, pricing, and order quantities at our discretion.
If the Company needs to cancel or modify an order, it will attempt to notify you using the contact information provided at the time of purchase.
Accuracy of Information
The company strives to ensure the accuracy of information, including service-related information, but errors or omissions may occur. Company reserves the right to correct any inaccuracy without notice. Please note that information related to any service may change without prior notice.
Third-Party Services
If you choose to use third-party services integrated with our platform, their terms and conditions apply exclusively. The Company disclaims all liability for the conduct, quality, or data practices of such providers. By accepting these terms and conditions, you agree to our disclosure of your data to facilitate their use and provision of service. The company is not liable for any damages arising from your use of third-party services.
Data Backups and Third-Party Links
The Company regularly backs up its website and its content to ensure data integrity and minimize downtime in case of technical issues. The Company adheres to the UAE Federal Personal Data Protection Law (PDPL). Customer data is collected and processed for service facilitation, improvement, and internal promotion only. The Company does not sell or share data for unrelated marketing purposes.
We may disclose data:
· To service providers solely for service fulfillment;
· To regulators or government authorities if required by law;
· For compliance, fraud prevention, or legal proceedings.
While the Company’s platform may link to external resources, it is not affiliated with or responsible for their content or practices. The company encourages you to review the terms and conditions of any linked websites before proceeding.
Prohibited Uses
You agree not to use our services for any unlawful purpose, including:
· Violating laws or regulations
· Infringing on intellectual property rights
· Engaging in harassing, abusive, or discriminatory behavior
· Sharing harmful or malicious content
· Circumventing our security measures
The company reserves the right to terminate your access if you violate these terms.
Compliance with Sanctions
The company strictly adheres to international sanctions and provides services as per relevant regulatory guidelines.
Intellectual Property
This agreement does not transfer any intellectual property rights to you. All rights, titles, and interests in intellectual property remain solely with the Company. The company’s trademarks and logos are protected, and your use of our services does not grant you any rights to them.
Disclaimer of Warranty
The company acts solely as an intermediary platform facilitating connections between customers and independent third-party service providers (“service providers”). The Company does not offer or perform any services and makes no representations, warranties, or guarantees regarding the quality, suitability, reliability, timeliness, or accuracy of the services provided by any service provider. Any warranties or service guarantees, whether express or implied, are solely the responsibility of the respective service provider and shall be governed by the terms and conditions agreed between the customer and the service provider. The company shall not be held liable or accountable for any acts, omissions, negligence, errors, or breaches by the service provider, and any claims, disputes, or issues arising from the provision or non-provision of services shall be directed solely to the respective service provider.
Limitation of Liability
The Company aims to provide a reliable platform experience; however, it shall not be liable for any indirect, incidental, or consequential damages, including service delays, dissatisfaction, or third-party misconduct.
Indemnification
You agree to indemnify us for any liability arising from your use of the services or your content.
Governing Law and Dispute Resolution
This agreement is governed by UAE law and is subject to UAE courts. These terms are governed by and construed under the laws of the respective Emirate and applicable UAE federal laws. Any disputes will be subject to the exclusive jurisdiction of the court.
Restrictions on Assignment:
You cannot assign, resell, sub-license, or transfer any of your rights or obligations under this agreement without our prior written consent. This consent is entirely at our discretion and does not imply any obligation. Any unauthorized assignment is null and void.
The company reserves the right to assign any of our rights or obligations under this agreement to a third party in connection with a sale of all or substantially all of our services or material or both.
Changes to the Agreement:
Company may update this agreement, including the terms related to the services, at any time. Updated versions of this agreement become effective immediately upon posting unless otherwise specified. Continued use of the services after the revised agreement's effective date constitutes your acceptance of the changes.
Entire Agreement
These terms, along with our Privacy Policy and other terms, form the complete agreement between you and Company regarding your portal and services use, superseding all other communications.
Severability
If any provision of these terms is held to be invalid, illegal, or unenforceable for any reason, such provision shall be severed from the remaining provisions, and the other provisions shall continue in full force and effect.
Acceptance:
You acknowledge reading and agreeing to all terms and conditions of this agreement. By accessing and using the Services, you are bound by this agreement.
If you disagree with these terms, you are not authorized to use the Services.
Contact:
For questions or concerns regarding this agreement, please contact us at: info@raarconsultancies.com